The most common reason for this problem are incorrect paths in the Joomla configuration.php file. So your Joomla site needs some further lines of code added in order to function properly.
To fix that log into your cPanel -> File Manager -> locate the configuration.php file and hit the Code Editor option from the toolbox on top.
Edit the following two lines:
- public $log_path = ‘/home/USERNAME/public_html/logs’;
- public $tmp_path = ‘/home/USERNAME/public_html/tmp’;
*Note that the username in the paths is your username of the cPanel with WebHostFace. Also, if your Joomla is in a subfolder like public_html/joomla/ then the paths would be:
- public $log_path = ‘/home/USERNAME/public_html/joomla/logs’;
- public $tmp_path = ‘/home/USERNAME/public_html/joomla/tmp’;
If you are unsure how to make the changes, you can always contact us 24/7 in the Live Chat, where one of our representatives will assist you further.
