When you wish to have your website hosted by an external provider but use your services (like emails) with us you can still access your cPanel account via FTP. You just need to enter a different Host for your connection.
Connect via FTP to your cPanel account
The connection doesn’t differ from connecting using the standard way, you can read our article from here.
The main difference is that you will not use your own domain (taking into consideration it doesn’t resolve to your cPanel account) but instead use the Shared Server’s Hostname.
If you are unable to locate your IP, please contact us 24/7 in our Live Chat and our operators would easily retrieve this information for you.
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